Support
Get help with Open—Shape
Questions, bug reports, purchase issues — whatever it is, this is where to start.
Email support
support@openshape.appWe read every message and reply from a real inbox, usually within a day or two.
Common questions
How do I restore my Open—Shape Pro purchase?
On iOS or Android, open Settings inside the app and tap Restore Purchases — it's a one-time purchase, not a subscription, so this reattaches it to your account instantly, even after a reinstall or a new device. On the web, use the restore link on the Pro upgrade screen with the email you paid with.
Do I need an account to use Open—Shape?
No. Open—Shape doesn't require sign-in. Custom tunings and saved progressions live on your device — use the built-in backup export/import in Settings before switching phones or reinstalling, so nothing gets lost.
Is Open—Shape Pro a subscription?
No. It's a one-time $9.99 purchase that unlocks unlimited custom tunings and unlimited saved progressions, for good — no recurring billing, ever.
A chord voicing looks wrong, or a tuning is missing something — what do I do?
Email us the tuning, the chord, and what you expected to see — screenshots help. Voicings are generated by a real fretboard search, not hand-entered, so a specific report is the fastest way for us to track down what's off.